FAQ
  • How do I find available hotels for the period I want to stay?

In the search menu on the left containing the check-in and check-out data, please select the dates of your stay.

  • How do I search for hotels by name?

In the selection box at the top left of the search page you can type hotel name or city and all available options will be listed under the box.

  • How do I search for allowed adults and children in a room?

In the search menu on the left simply click on the link "Adults" & Children. Now you can refine your search by selecting different values.

  • How do I search for hotels to select minimum number of beds?

In the search menu on the left simply click on the link "Minimum Number of Beds". Now you can enter your required number of beds.

  • Where can I find the contact details of the hotel?

You can find the contact link on footer of the page. Go to “COMPANY” section and click the contact page link

  • Where can I find the directions to the hotel?

Select your required hotel. On the top bottom there is an extensive map of the area around the hotel.

 

Type Of Room

  • What's the difference between a Double room and a Twin room?

A double room has one double bed. A twin room has two single beds.

  • We have two small children; can we get extra beds in the room?

In general one extra bed for one child is available at a minor additional charge. However, please note that this possibility depends on each hotel’s policy and availability. We advise you to check the overview page of the hotel, or to send an email to customerservice@akinternational.com.

  • Can I generally request an extra bed for a third person in a double room and at what costs?

It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will access the room description. If the possibility and the costs of an extra bed in the room are not specified in the room description, please send an e-mail to customerservice@ akinternational.com

Pricing

  • Are the rates on your website per person or per room?

All rates on the website are per room per stay, unless stated differently.

  • Do I pay a reservation fee?

 

No, we will not charge you a reservation fee.

  • Is breakfast included in the price?

Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will find information about breakfast, taxes and room facilities.

  • Are taxes included in the room rates?

Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will find information about breakfast, taxes and room facilities.

  • Do you offer special discounts (for seniors, airlines employees, etc)?

We provide the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

  • Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?

No, via our website it is not possible. You will have to book through the organization issuing the voucher.

Credit Cards and Payments

  • What payment types are available for reservation?

 

We accept only credit card payments for reservation.

  • What types of credit card can I use to guarantee the reservation?

Only MasterCard and Visa credit cards are available.

  • My credit card has been charged. How can I get a refund?

For refund, you will need to contact the hotel directly. The hotel’s contact details can be found in the confirmation e-mail of your reservation.

 

  • I do not have a credit card. Can I still book a room?

Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

  • Is it safe to fill in my credit card number? How secure is the your website?

We use the latest, most secure API integration module to keep all information safe  and secure.

Reservation Process

  • How do I know that my reservation is confirmed?

When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.

  • Can I book a hotel room by telephone or email?

Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to customerservice@akinternational.com .

  • I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your "spam folder". If you do not receive an email after you have made a booking, please send an email with your booking number and details to customerservice@akinternational.com .

  • Can I book a hotel for day use?

Unfortunately it is not possible to book a hotel for day use. The minimum that can be booked through our website is one night.

 

Hotel Policies and Facilities

  • What are the check-in and check-out times of a hotel?

The check-in and check-out times differ. You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.

  • How can I request an early check-in or late check-out time?

 

We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.

  • I will be arriving late in the evening at the hotel. Can I still check-in?

You will find the check-in times on the “Hotel Policies” section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.

 

  • How do I know if the hotel has parking facilities?

On the overview page of the hotel, in the section ‘Travel information’, you will find more details about parking facilities at or nearby the hotel. If this information is not specified, please send an e-mail to customerservice@akinternational.com .

  • How do I find out if a hotel allows pets?

 

Go to hotel page and check if the pets facility is available.

 

  • How do I find out if a hotel has a certain facility, e.g. a lift?

You can check the “Hotel Facilities” on the page of the hotel.

 

  • What do I do when I have a question about the room or hotel?

We advise you to contact the hotel via the Remarks field on the reservation form (in English or the language of the hotel if possible) or send a message to: customerservice@akinternational.com

Cancellation

  • How can I cancel or change my booking?

You can cancel your reservation or contact the hotel directly. The hotel’s contact details can be found in the confirmation e-mail of your reservation.

  • Do I pay a cancellation fee?

We will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel.

  • How do I know that my booking has been cancelled?

After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to customerservice@akinternational.com .

 

 

 

 

 



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