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Terms and Conditions

Payment Mode

Online

We accept Visa and Mastercard credit and debit cards through our payment gateway. We are integrated with world-class payment system with the highest global standards for payment security. Your credit card details are processed through our partner bank payment system and we do not store your credit card information.

If our bank declines a credit card charge for any reason, it is the responsibility of the customer to coordinate with our Customer Service team to make payment through cash, credit, or debit card.

Offline

We accept payment through transfer of funds to our bank account. Customers also have the option of visiting our branches to make payment through cash, credit, or debit card.

Order Confirmation

An online order should be considered confirmed and guaranteed when a Travel Voucher / Travel E-document email is received from us, confirming that your order has been confirmed with the supplier. If you do not receive the Travel Voucher / Travel E-document email, please kindly call Us Reservation team with your booking details.

Delivery of Products & Services

Airline e-tickets are delivered to customers via email. Airline e-tickets contain unique confirmation numbers such as a Passenger Number Record and Ticket Number. Passengers are required by the airline and by the Civil Aviation Authority to show a hard copy of their e-ticket to enter airports in Pakistan and to check in at the airline desk.

Airlines will give you a boarding pass after checking your e-ticket and mandatory documents such as passport or national identity card.

Promotion Codes

We frequently offer promotional discounts through a voucher system. akinternational.com members or those customers that have registered on our website to receive special offers will receive promotions, discounts and vouchers that we believe will be of interest to you.

Please note that vouchers are the property of akinternational.com and we maintain the right to modify or terminate promotions, discounts, and vouchers without any notice. Any such modifications or terminations will be considered final and will not be disputable.

Visa Guidelines

Please make sure to check directly with the Embassy or Consulate of the country you will be visiting for up to date visa requirements. Visa is mandatory for Pakistan nations for most countries. It is customer’s responsibility to make sure that all travel arrangements have been made and passenger is holding valid travel document and travel arrangements.

Booking Amendment

To make changes/amendments/cancellations to your travel orders, please call our Customer Service team. Please refer to airline fare rules or hotel booking policies while using akinternational.com.


Most fares and products will have penalties for changes and cancellations. Penalties associated with changes are collected before confirmation of changes to your booking. Cancellations must be made prior to the departure date.

akinternational.com will charge an additional service fee on top of airline fees when making a change. Please not that some tickets may be non-changeable. In that case you ticket becomes “use it or lose it”.

Name Changes are not permitted once a ticket has been issued.

 

Refund Policy

Refund Procedure

In case you are not able to utilize your ticket or any other travel product, you are required to claim your refund with us within the validity of ticket or product. Refund claims must be made by emailing. Please note that refunds will always be in accordance to the supplier (airline/Hotel/Transfer /Tour operator) rules and policies. Some tickets or products may be non-refundable; in that case no refund will be applicable. Customers are required to take written acknowledgement through hard-copy or email when applying for refund.

Time Required

Refunds should be made to customers in 30 business days from date of refund/cancellation request. Some ticket or products’ refund processing time may take even longer. This is caused due to complex billing procedures of airlines and travel suppliers.

Mode of Payments

Payments made through credit card will be refunded directly to the card, while payments made through other modes will be paid through cheque. Please note that Faremakers.com fees, if any, will not be refundable. Also note that akinternational.com reserves the right to deduct service fee on refunds.


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Customer support
+92-3009113267
info@akinternational.com

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